For agencies and service firms
Every new client adds an hour to your week that you do not have.
In a service business, growth usually means the owner does more. AIKAA turns that around: the client journey, definitions of done and the scorecard carry delivery, and you get back to sales and direction.
- Clients ask for you by name, even though someone else does the work.
- Revision requests come in because nobody knew what done looks like.
- Onboarding depends on who remembers.
- Receivables live in a spreadsheet only you understand.
What changes
- A client journey by department
- Every phase, every lane, every owner – and kickoff within 48 hours.
- Quality without the owner
- A definition of done for the three most common jobs, and the delivery lead approves.
- Clients on one row
- Status, instalments, next check-in, and at-risk clients surface by themselves.
Watch first
Pick a presentation by where you are right now.
No webinar, no registration, no email. Every presentation is filmed in the demo workspace, spoken in one voice and runs a few minutes.
Presentations
Seen enough?
The application is five short steps. An answer within 48 hours, including when it is no.
ApplyInside: a service firm's clients and journey in the demo workspace
Withheld – opens to members
Withheld – opens to membersAn agency where the client knows the process and not just the owner is an agency that survives growth.
How does an agency owner get delivery off their own desk?
By writing a definition of done for the most common jobs, moving quality approval to a delivery lead and tracking revision requests on the scorecard. AIKAA keeps a handover a handover: it cannot be handed off without a definition.
What goes into the client journey?
Phases from signature to renewal, lanes for client communication and departments, an owner for every row, and an email sequence for the client. The same journey is visible to the team and the client.
Is AIKAA right for a small agency?
It is right for an agency that has a team or the means to hire. Without somewhere for the work to go, the audit shows the problem but does not yet solve it.